Accomplished leader of digital product & service design. Certified Scrum Product Owner with 20+ years of experience and a comprehensive understanding of development & operational process lifecycles from ideation to production and management.
Summary
Professional Experience
Senior Program Manager
The Bahá'ís of the United States
2005-Present
Reporting to the CIO. Areas of focus include an ongoing collaborative cross-organization research and discovery process, iterative strategic visioning, product planning and development, the building and support of applications & programming interfaces, data warehousing, site reliability engineering using cloud technologies, an exceptional attention to team health and management of timely production lifecycles.
This effort is supported by distributed teams and consists of the following:
An ideation solution that secures conceptual input for measurement & scoring
Abstracting product designs via strategic visioning and creative prototyping
Roadmapping product features that thoroughly inform engineering backlogs
Project issue and release management
Near real time data visualization solutions for operations analysis
A knowledge base documenting product history, retrospective notes, operating procedures, policies and standards
Prior Experience
Store Systems Integrator
Whole Foods Market - Midwest Regional Office
Decemeber 2003 - January 2005
Point of Sale System Administrator
Good Earth Natural Foods - Fairfax, CA
July 2001 - November 2003
Co-founder | Chief Visionary Officer
Digital Campaigns, Inc. - San Francisco, CA
January 2000 - May 2001
Senior Developer
Sapient - San Francisco, CA
August 1998 - December 1999
Instructor, Graphic Design
Perry Technical Institute - Yakima, WA
June 1994 - December 1996
Proficiencies
- IT Program Management
- Agile methodologies (Scrum/Kanban)
- UX Design
- HTML
- CSS
- Javascript
- Aha.io Admin
- Jira/Confluence Admin
- Sketch
- Figma
- Adobe CC Admin
- AWS & Azure Admin
- PowerBI
- MS Dynamics 365
- MS Office 365 Admin (Teams & SharePoint)
- Github Admin
- Wordpress Dev & Admin
- Google Workspace Admin
Education
Perry Technical Institute
Graduate, Graphic Design